FAQs

How do I place an order?

1. Order from our full menu: Delivery & pick-up every Friday and Saturday. Just place your order by 12pm the day before!

2. Same day order Tuesday - Friday (limited daily menu):

  • Pick-up at Bathurst and Lake Shore: Order here
  • Delivery: Uber Eats  

Where's your store? Can I pick up in person?

We do not have a storefront but FREE pick-up is available at Bathurst St. & Lake Shore Blvd. W. Instructions will be sent to you the day prior to your pick-up.

Do you deliver?

We deliver to Toronto, North York, Richmond Hill, Markham, Scarborough, Vaughan, Missisauga, Brampton, Oakville and Milton.

Our no-minimum delivery fee starts at $5.99. Free on orders over $99!

Fridays:
Peel & Halton Region: 10am - 5pm
All other areas: 11:30am - 5pm

Saturdays:
Peel & Halton Region: 11am - 5pm
Downtown Toronto: 11am - 3pm
All other areas: 1pm - 6pm

    Can I receive my order on a specific day?

    We try our best to accommodate custom requests. Contact us through our website chat or email us

    Are your treats allergy safe or suitable for my dietary restrictions?

    Our treats may contain nuts, seeds, dairy, gluten, and sesame. We are not in an allergen-free kitchen. If you're not sure, email us — we're happy to help.

    I loved that dessert I got a few months ago! Can I still order it?

    While a few beloved items (like Madeleines and Basque Cheesecake) are mainstays, we change our menu every few weeks. It means that your favourite treat might not return...grab it while you can!

    What's the best way to store my desserts?

    You'll find specific storage instructions on the little card included in your order. Enjoy your treats fresh. For chilled items, within 3-4 days.

    Madeleines: Enjoy fresh and store airtight at room temperature. Clear glazed madeleines can be lightly warmed at 275F for 1 minute.

    Cream cakes, Basque Burnt Cheesecake & Chocolate Dream Tart: Store in fridge. For a softer texture, let stand at room temperature for 15-20 minutes before serving.

    Are you open to collaborations, wholesale or partnerships?

    Absolutely! Here's a list of our current and past partnerships. We'd love to hear what you have in mind. 

    Email us at softdoughco@gmail.com.

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