General FAQ

How do I place an order?

Order from our menu. We offer delivery and pick-up from Thursday to Sunday.

Orders close at 3pm one day prior to delivery/pick-up date (see our FAQs).

(i.e. Friday orders must be placed by Thurs at 3pm)

Are your treats allergy-safe?

Our treats may contain nuts, seeds, dairy, gluten and gelatin. We're not in an allergen-free kitchen. If you're unsure, contact us through chat or email — we're happy to help.

Do you offer catering?

Yes, we do! Browse through our catering page for details. You can also fill out our inquiry form on the page for specific requests! We look forward to working with you!

Can I cancel/change my order?

We don’t offer refunds once an order is placed, but we’ll do our best to work with you (such as adjusting the product or delivery date). Please reach out to us by chat or email 

Delivery & Pick-up FAQ

Where's your store? When can I pick up?

We don't accept walk-in's as we don't have a storefront, but you can select the below pick-up locations at checkout:

  • Bathurst and Lake Shore E. map: Thursdays & Fridays at 1pm, 5pm & 6pm.
  • Good Behaviour Queen St. W location map: Thursdays to Saturdays between 12:30pm - 9pm
  • Richmond Hill - Bayview & Stouffville Rd. map: Saturday & Sunday between 12:30pm - 6pm

Need something else? Contact us through our chat or email us hello@softdoughco.com. We try our best to accommodate custom requests.

Where do you deliver? What’s the cost?

We offer next-day delivery for Greater Toronto area for $7.99+. Free delivery for orders over $195!

Delivery is based on distance from our downtown Toronto location.

Delivery is between Thursday to Sunday, 11:30am - 6pm.

*Note: Delivery time may be delayed to 7pm on holidays & snow days*

Downtown Toronto: $7.99-$11.99

Etobicoke: $11.99-$14.99

Richmond Hill, Markham: $14.99

Mississauga: $14.99-$19.99, depending on exact address.

Maple/Vaughan/Woodbridge, Brampton: $19.99

You'll receive a text from the delivery driver when they're on their way.

Can I receive my order on a specific day?

Yes! Please contact us through our chat or email us hello@softdoughco.com. We try our best to accommodate custom requests.

Dessert Care Guide

How do I store my desserts?

Madeleines, Financiers and Cookies: Enjoy fresh and store airtight at room temperature. 

Warm cookies in the microwave for 10 to 15 seconds.

Warm madeleines in the oven at 300F for a couple minutes, or pop them in the microwave for 10 to 15 seconds.

Basque Burnt Cheesecakes, Cakes and Tarts: Store in fridge for 3 days.

Dacquoise: Store in freezer for 1 week. Leave out 10 minute at room temperature before enjoying.