FAQs

How do I place an order?

1. Order from our complete menu: Next-day delivery & pick-up every Friday and Saturday. Just place your order 12pm the day before!

2. Same day order on Tues - Fri (daily menu):

 

Do you deliver?

We deliver to: Toronto, North York, Richmond Hill, Markham, Scarborough, Vaughan, Missisauga, Brampton, Oakville & Milton.

Our no-minimum delivery fee is $5.99. Free on orders over $65!

Fridays:
Peel & Halton Region: 10am - 5pm
All other area: 11:30am - 4pm

Saturdays:
Peel & Halton Region: 10am - 5pm
Downtown Toronto: 11am - 2pm
All other area: 1pm - 5pm

Can I pick-up in person?

Yes, FREE pick-up is at Bathurst St. & Lake Shore Blvd. W.

Complete menu, next-day order: 

  • Fridays 6:30pm - 8pm
  • Saturdays 11:15am - 11:45pm or 6:30pm - 8pm

Daily menu, same-day order: 

  • Tuesday - Friday 5:30pm - 8:30pm

Can I receive my order on a specific day?

We try our best to accommodate custom requests. Contact us through our website chat or email us

Are your treats allergy safe or suitable for my dietary restrictions?

Your peace of mind is important to us! We try to list ingredients on each product page. Our treats may contain nuts, seeds, dairy, gluten, and sesame. We are not in a nut-free kitchen. If you're not sure, email us — we're happy to help.

I loved that dessert I got a few months ago! Can I still order it?

While a few beloved items (like Madeleines and Basque Burnt Cheesecake) are mainstays, we change up our menu every few weeks to bring you new, seasonal flavours. It means that your favourite treat might not return...grab it while you can!

What's the best way to store your desserts?

You'll find specific storage instructions on the little card included in your order. Enjoy your treats fresh. For chilled items, within 3-4 days.

Madeleines: Enjoy fresh; store airtight at room temp. Clear glazed madeleines can be lightly warmed before serving if you wish.

Basque Burnt Cheesecake & Chocolate Dream Tart: Store in fridge. For a softer texture, leave out for 15 minutes before eating.

Are you open to collaborations, wholesale or partnerships?

Absolutely! We'd love to hear what you have in mind. Just send us an email.

Email us at softdoughco@gmail.com.

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