FAQs | Soft Dough Co.

General FAQs

How do I place an order?

Are your treats allergy-safe?

Do you offer catering?

How do I store my desserts?

Madeleines, Financiers and Cookies: Enjoy fresh and store airtight at room temperature (Ziploc bags/boxes will do).

Warm cookies in the microwave for 10 to 15 seconds.

Warm madeleines in the oven at 300F for a couple minutes, or pop them in the microwave for 10 to 15 seconds.

Basque Cheesecakes: Keep refrigerated for up to 4 days. Do not store in freezer.

Cream Cakes & Tarts: Keep refrigerated for up to 3 days. Do not store in freezer.

Where's your store? When can I pick up?

We don't accept walk-in's as we don't have a storefront, but you can select the below pick-up locations at checkout:

Bathurst and Lake Shore E. map: Thursdays & Fridays at 1pm, 5pm & 6pm.
Good Behaviour Queen St. W location map: Thursdays to Saturdays between 12:30pm - 9pm
Richmond Hill - Bayview & Stouffville Rd. map: Saturday & Sunday between 1:30pm - 6pm

Need something else? Contact us through our chat or email us hello@softdoughco.com. We try our best to accommodate custom requests.

Where do you deliver? What’s the cost?

We offer next-day delivery for Greater Toronto area for $7.99+. Free delivery for orders over $195!

You'll receive a text from the delivery driver when they're on their way.

Delivery is between Thursday to Sunday, 11:30am - 6pm.

*Note: Delivery may be delayed to 8pm on holidays & snow days*

Downtown Toronto: $7.99-$11.99

North York/Scarborough: $10.99

Etobicoke: $10.99-$14.99

Richmond Hill, Markham: $10.99

Mississauga: $14.99-$19.99

Maple/Vaughan/Woodbridge: $14.99-$19.99

Brampton: $19.99-$24.99

Can I receive my order on a specific day?