General FAQ
How do I place an order?
Order from our menu. We offer delivery and pick-up from Thursday to Sunday.
Orders close at 3pm one day prior to delivery/pick-up date (see our FAQs).
(i.e. Friday orders must be placed by Thurs at 3pm)
Do you cater for parties and events?
Yes, we do! Browse through our catering page for details.
Need something else? Email softdoughco@gmail.com with your inquiry (along with event date & party size). We look forward to working with you!
What's the best way to store my desserts?
Refer to the storage instructions on the card included in your order. Enjoy your treats fresh!
Madeleines, Financiers and Cookies: Enjoy fresh and store airtight at room temperature. Warm madeleines in the oven at 300F for a couple minutes, or pop them in the microwave for 15 seconds.
Basque Burnt Cheesecakes, Cakes and Tarts: Store in fridge for 3 days.
Dacquoise: Store in freezer for 1 week. Leave out 10 minute at room temperature before enjoying.
Delivery & Pick-up FAQ
Where's your store? Can I pick up in person?
We don't have a storefront, but you can select pick-up locations at checkout.
Our pick-up locations:
- Bathurst and Lake Shore E. map: 1pm and 6pm (evening slots available weekdays only).
- Good Behaviour Queen St. W location map: between 12:30pm - 9pm
Need something else? Contact us through our chat or email us hello@softdoughco.com. We try our best to accommodate custom requests.
Where do you deliver to? How much is it?
We offer next-day delivery for Greater Toronto area for $7.99+. Free delivery for orders over $195!
Delivery is based on distance from our downtown Toronto location.
Delivery is between Thursday to Sunday, 11:30am - 6pm.
*Note: Delivery time may be delayed to 7pm on holidays & snow days*
Downtown Toronto: $7.99-$11.99
Etobicoke: $11.99-$14.99
Richmond Hill, Markham: $14.99
Mississauga: $14.99-$19.99, depending on exact address.
Vaughan/Woodbridge, Brampton, Milton, Oakville: $19.99
You'll receive a text from the delivery driver when they're on their way.